Robot issues persist after firmware upgrade via “ICreateCode.exe”

  • It may be that the in-app firmware has not been updated, please try to update the software application, refer to Software Installation.

After the computer goes black screen and restarts, the communication between the robot and the computer fails, such as: the program cannot control the robot, the computer cannot obtain the return data, etc.

  • Possible Causes and Solutions:

  • Some system services may be disabled during sleep mode.

  • Set the PC screen to stay awake during use. Navigate to: Settings ➡️ System ➡️ Power ➡️ Screen and Sleep to disable sleep and screen timeout options.

STA mode network connection failure

  • Possible Causes and Solutions:

  • The mobile hotspot may be set to 5GHz. Please ensure it is set to 2.4GHz. Refer to Connection Method / Station Mode (STA).

  • Check whether the computer has a wireless network card. Keep the mobile hotspot enabled during the process.

Device name not displayed in AP mode

  • Possible Causes and Solutions:

  • The computer may not have refreshed the network list. Go to Settings ➡️ Network & Internet ➡️ WLAN, turn it off and then back on, refresh the network list, then return to the software to reconnect.Refer to Connection Method / Access Point Mode (AP).

  • Check whether the computer has a wireless network card and ensure WLAN is enabled.

COM port not found during firmware switch

  • Possible Causes and Solutions:

  • Check if the USB cable is functioning properly; try using a different one.

  • Check whether the USB port on the computer is damaged; try a different USB port.

  • If the computer lacks the necessary serial drivers, install the appropriate driver.